Shipping & Delivery

Where do we ship to?

Directly from the online store you can order to all countries in the European Union: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If you reside outside of the EU, we offer on request worldwide delivery excluding these countries: Russia, Belarus, Israel, Myanmar, Bangladesh, Bhutan, North Korea, Cuba, Iran, Afghanistan, Syria, Yemen, Somalia, Sudan and Madagascar. For worldwide delivery please contact us.

What are the costs?

For all orders within the European Union - Front door delivery is free of charge which means the price you see is the full price you pay. We also offer in room delivery + assembly for an additional price that depends on your location. To recieve a quote please contact us.

Outside of the EU - Depends on where we need to ship to and the local taxes / customs. To recieve a quote please contact us.

What's included?

Transport insurance - All orders are insured so in the unlikely event your piece arrives to you in less than perfect condition, we will exchange it and cover the damages.

Front door delivery - This is our default delivery option and is free of charge for every order inside the european union. We’ll deliver your item(s) to the front door of your house or apartment on the scheduled day and time.

After sales support - Our customer support team will keep you updated along the way, so you stay informed about the status of your order at all times.

Estimated delivery times

We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on our previous experience and while being in direct communication with the manufacturer. Every step of the way you will get updates about the status of your order, but please keep in mind that these are custom made items and the time windows stated in the product page are estimates based on our data which means that there could be some small delays in the manufacturing process. In case your order comes delayed we ofcourse will look to compensate the incovenience in any way possible. But as we say: the best things in life come with patience.

Damages & complaints

Before your order leaves the manufacturers warehouse, they meticulously inspect each item for any signs of damage. While our manufacturers and we strive to ensure everything reaches you in perfect condition, occasional transport-related damages may occur. For this reason, we ask you to carefully check if each item is complete and if anything was damaged during transport.

What should you do if damages occurred during transport? - If despite all our care transport damages have occurred, we recommend to decline the delivery or sign the delivery receipt with the note “under reserve”. To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 5 days. We have the possibility of claiming damages from our carriers within 5 days of delivery, so we kindly ask you for your cooperation.

What should you do if you accepted the delivery despite our recommendation and it turned out to be damaged? - In this case, digital photos and if possible videos of the damages are absolutely necessary. Please send them to us by email, stating the invoice number. This way, we can file a proper damage report with our insurance company. At the same time, we will arrange for the damaged goods to be picked up so you may quickly receive a replacement.

We express our plea for your cooperation in the event of transport damages.