Customer Service | FAQ | Furnivita

What can we help you with?

Frequently Asked Questions

  •  With over 200 partnerships with brands all over europe and Italy, we can provide very good deals on luxury furniture and lightning. We promise our customers professional, competent, and individual service. 

  • Our colleagues are happy to assist you with your request via telephone, e-mail, or via video chat. Simply send us an e-mail to shop@sagraffitto.com so we can arrange the time that works for you. – our team is at your service!

  • in case you’d like to know more about a product than the information provided on our website, please send us an e-mail shop@sagraffitto.com and we will get back to you with the information you were looking for as soon as possible.

  • At Furnivita, you can pay via bank prepayment, credit card, paysera, direct debit or payment on account. More info about available payment options you can see at checkout. Looking to integrate crypto currency payments in the near future. Paypal is not accepted.
  • At the very top of the website, click “My account” icon and then “Create account” to reach our registration page. Here, please fill out all mandatory fields truthfully. In the “Password” field we recommend for your safety that you use a minimum length of 6 characters, including upper and lower case letters as well as numbers. Please keep your password and stated e-mail address in a safe place, as you will need them for future logins. After your successful registration, you will receive an e-mail with your login information.
  • Should you have no use for your customer account any longer, you can have us deactivate it for you. Please contact us and we will deactivate your account as quickly as possible.

  • By subcribing all new customers get a 50 euro discount code for their first purchase. Also with our newsletter we deliver seasonal specials and exclusive offers directly to your inbox. You can subscribe by going to our home page and scrolling to the very bottom, there you will find a field to enter your e-mail.

  • You will get an easy overview of delivery costs during your order checkout. We deliver with free shipping on all orders above a certain amount. Exact delivery costs are generally calculated during the order process in the online shopping cart, it depends on the product you order - its size, weight and location to where the order needs to be shipped. In case you are ordering several different products, the delivery costs displayed in the shopping cart are for the entire order.
  • Unfortunately we only deliver to countries inside the europen union at this exact time, but as we grow and get bigger we are looking to expand further. You can find more info about shipping Here.
  • Each order is hand made from the brands factory you chose the products from, which means you can expect delivery time to be on average between 3-5 weeks depending on time of the year. After we send the order information to the factory, we will constantly update you on the delivery status. In case you are ordering several different products from different brands, then the shipment will come in multiple pieces.
  • Unfortunately, some email providers filter our confirmation emails into the spam folder. Should you be missing an email from us, we recommend you check this folder. Additionally, you can check the status of your order yourself anytime in your customer account under “My orders”.
  • Changes to the delivery address, delivery option, etc. are possible as long as the order hasn’t yet been shipped. (This may cost an additional charge). Please contact us if you wish to change the order details. 
  • If you already have payed for your order, yet you want to cancel it and get your money back, it is possible to do so within 3 bussines days after your order has been placed. In this case, contact us with your order number and we will get back to you as soon as possible.
  • No, unfortunately exchanging or returning your ordered product is not possible, unless it came damaged. If so, then contact us as soon as possible.

  • If despite all our care transport damages have occurred, we recommend to decline the delivery and sign the delivery receipt (transport CMR) with the note “goods came damaged”. To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 4 days. We have the possibility of claiming damages from our carriers within 4 days of delivery, so we kindly ask you for your cooperation.

  • In this case, please send us proof of the damages via email, stating your invoice number. This way, we can file a proper damage report with our insurance company. At the same time, we will arrange for the damaged goods to be picked up so you may receive a replacement as soon as possible

  • If a wrong item was delivered to you, please send us a message to shop@sagraffitto.com. Please add photos of all labels on the item. We will contact the freight forwarder and manage the date for pickup and get back to you. At the same time, of course, we will arrange for the correct product to be sent to you. Then please pack the item carefully before sending it back, best in its original packaging if possible, so it will reach the manufacturer without any damage. Please remove the original address label beforehand. 
  • If an item in your order was delivered to you with missing parts, please contact us shop@sagraffitto.com. We will need the names of the missing parts in order to properly process your issue. These you can find in the assembly instructions that came with the delivery. We will do our best to get the parts to you as quickly as possible. If an entire product was missing from your order, please check the status of your order in your customer account. It is possible that we split your order into several shipments because of varying delivery times. If that's not the case then contact us and we will resolve this issue as soon as possible without any extra pay.
  • Should you need replacement parts for one of your ordered products, we will be happy to acquire them from the manufacturer for you. To accomplish this, we will need the name of the replacement part. Please contact our customer service with your request. They will enquire the availability and price from the manufacturer and send you all necessary information on how to proceed.