Shipping & Delivery
Cost of delivery depends on the weight, size and quantity of the product/s, the price will be automatically calculated at checkout. For all orders above 2,400 euro delivery is free of charge.
Note, that for now we only deliver to countries inside the european union which include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
As we grow we are looking to expand further and make delivery available for other regions and countries!
The dispatch of our products is carried out by freight forwarding agents. If no special agreement was made, the delivery will be a kerbside delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer.
you have the possibility of making use of our Premium Service for an extra fee. In this case, we deliver your order to the point of use, e.g., into your living room. If the goods are unpacked immediately after delivery, the freight forwarding agents will be happy to dispose of the packaging for you. Please note that for liability reasons, only you are permitted to unpack the goods. This service does not include the assembly of furniture or lighting.
As we are only a reseller of the brands we work with, our products are not in stock and will be specially made for you. Because of that the delivery time is usually about 4-7 weeks after the manufacturer has received the payment for your order. 3-4 weeks in production, 1-2 weeks for delivery from Italy to your location. When your order is ready to be picked up from the factory, our freight forwarding company will get in touch with you to arrange the exact date & time of the delivery.
We assure you that your order is going to be carefully packed and checked by the manufacturer before handing it over to the freight forwarding company. however, damages may occur during transport. For this reason, we ask you to carefully unpack and check if each item is complete and if anything was damaged during transport.
What should you do if damages occured during transport?
If despite all our care transport damages have occurred, we recommend to decline the delivery and sign the delivery CMR with the note “goods came damaged”.
To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 4 days. We have the possibility of claiming damages from our carriers within 4 days of delivery, so we kindly ask you for your cooperation.