Customer Service | FAQ | Furnivita

What can we help you with?

Frequently Asked Questions

  • We have a lot of experience in interior design projects as we are working in that space for over 15 years with many satisfied customers that can attest to that. With over 200 partnerships with brands all over europe and Italy, we can provide very good deals on luxury furniture and lightning. We promise our customers professional, competent, and individual service. You can check out our work here.

  • Our colleagues are happy to assist you with your request via telephone, e-mail, or via video chat. Simply send us an e-mail to shop@sagraffitto.com so we can arrange the time that works for you. – our team is at your service!

  • in case you’d like to know more about a product than the information provided on our website, please send us an e-mail shop@sagraffitto.com and we will get back to you with the information you were looking for as soon as possible.

  • By subcribing all new customers get a 50 euro discount code for their first purchase. Also with our newsletter we deliver seasonal specials and exclusive offers directly to your inbox. You can subscribe by going to our home page and scrolling to the very bottom, there you will find a field to enter your e-mail.

  • Each order is hand made from the brands factory you chose the products from, which means you can expect delivery time to be on average between 3-5 weeks depending on time of the year. After we send the order information to the factory, we will constantly update you on the delivery status. In case you are ordering several different products from different brands, then the shipment will come in multiple pieces.
  • You will get an easy overview of delivery costs during your order checkout. We deliver with free shipping on all orders above a certain amount. Exact delivery costs are generally calculated during the order process in the online shopping cart, it depends on the product you order - its size, weight and location to where the order needs to be shipped. In case you are ordering several different products, the delivery costs displayed in the shopping cart are for the entire order.

  • Unfortunately we only deliver to europe at this exact time, but as we grow and get bigger we are looking to expand further. The only exception would be if its a big project and the order is above a certain amount. In that case please contact us so we can schedule a consultation through zoom or a phone call and discuss all the details.

  • If despite all our care transport damages have occurred, we recommend to decline the delivery and sign the delivery receipt (transport CMR) with the note “goods came damaged”. To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 4 days. We have the possibility of claiming damages from our carriers within 4 days of delivery, so we kindly ask you for your cooperation.

  • In this case, please send us proof of the damages via email, stating your invoice number. This way, we can file a proper damage report with our insurance company. At the same time, we will arrange for the damaged goods to be picked up so you may receive a replacement as soon as possible